JavaScript Job: Application Support Engineer (Remote)

The Role

Net Affinity is looking for an Application Support Engineer to join our team of software engineers to work on a range of web-based products.

You should have in-depth knowledge of IT systems, high-level communication skills, and the ability to troubleshoot and debug web applications.

This is a fully remote work role.

What you’ll be doing

• Providing internal and external (L2) support for all Net Affinity Products.
• Investigating, diagnosing and resolving application related issues.
• Owning assigned tickets within the support queue and facilitating a swift resolution within defined SLA limits.
• Working closely with internal teams to inform of progress, request information and manage expectations.
• Escalating any issues to software engineers as required
• Recording and managing best practice resolutions for Net Affinity’s self-service knowledge base.
• Contacting 3rd party partners in order to troubleshoot connectivity issues.

Requirements and Qualifications

• At least 3+ years' experience in a technical support role, with the ability to troubleshoot and resolve complex technical issues.
• Strong SQL knowledge and the ability to write basic SQL queries to troubleshoot and correct data issues.
• Excellent problem-solving skills.
• Communicate clearly and effectively both verbally and in writing with internal teams.
• Knowledge of XML, HTML, CSS, JavaScript
• Business level English.

Bonus Points

• Relevant IT/Technical degree
• Basic knowledge of command line Linux environment
• Knowledge of PHP/Perl
• Experience working with Scrum or other agile methodologies
• Knowledge of Atlassian tools like Jira and Confluence

About Net Affinity

Net Affinity is an international award-winning Technology, Design and Marketing Company who works exclusively with hotels to drive more direct business at a lower cost of acquisition with proven online strategies. We pride ourselves on the development of a relationship that allows us to nurture your business and ensure our success is your success.

Benefits:

• Work from home
• Flexible working hours
• Company social events
• Education reimbursement

Experience:

• Application Support Engineering: 3 years (Required)